Frequently Asked Document Management Questions

We’ve accumulated the most common questions new customers have when looking to outsource their document management.

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There are many reasons why a business may choose to scan and convert paper documents into digital files. If your business has compliance requirements or regulations for data retention, paper files can be cumbersome and much more expensive to store than their digital counterparts.

After scanning, your documents are carefully indexed and organized by any identifier(s) on the documents of your choosing, allowing you to locate any file almost instantaneously by a simple text search, greatly improving efficiency.

The hidden costs of storing paper files tend to be far greater than the cost of digital storage. For that reason, our document scanning service often pays for itself. Even if you access your scanned documents only occasionally, the speed of searching through digital files vs. rummaging through a filing cabinet or stacks of paper will save you a ton of time in the long run.

We offer the most competitive pricing in the industry. Our per-box pricing model makes your upfront costs incredibly affordable and easy to calculate.

We have experience scanning and indexing almost any type of paper document you can think of. Common use cases are HR documents and employee records scanning, accounting or financial scanning, medical records scanning, large format document scanning, and more.

Once your documents have been scanned and converted, we can either ship your documents back to you for storage, or you can use our NAID-compliant document shredding services to permanently and securely destroy your files. You will receive a certificate of destruction for your records once the process is complete.

We offer many options for scanning and converting almost any type of document including large format scanning for things like blueprints and schematics, microfiche scanning, and more.

Your documents are scanned at 300dpi and saved as ultra-high-resolution digital images to ensure maximum quality and legibility. Each image goes through a manual quality control step to confirm that your scans meet our high standards. Any imperfect scans are redone. In most cases, your digital files are even easier to read than the original documents.

SecureScan makes the document scanning process easy—simply pack up your files, and we handle the rest. Our document prep team will remove any paperclips, staples, or sticky notes and prepare your papers for scanning to ensure high-quality results.

Yes, SecureScan can set up a secure document scanning workflow right at your location. With our on-site scanning service, we bring the necessary scanning and indexing expertise, equipment, and staff to your office. Our team handles the initial setup, organization, workflow, and operation of the scanning equipment.

A digital mailroom, also called mailroom automation, is a service where incoming mail is scanned, converted into digital files, and delivered as electronic communication. This modern solution helps address challenges associated with processing and distributing inbound mail, especially for organizations managing:

  • Remote employees
  • Multiple business locations
  • Mailroom real estate and related costs
  • Staffing and workforce expenses
  • Slow mail processing times
  • Frustration with outdated processes

After each piece of mail is scanned, our team manually reviews the digital files to ensure they meet our high image quality standards. Any documents that fall short are rescanned. Once imaging is complete, we organize each piece of mail by date received or other key details. Important items or critical mail are forwarded directly to your place of business.